Return Policy

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This Return Policy outlines the terms and conditions for returns, refunds, and cancellations of services provided by Vorpalonsrthon.

Return Period

If you are not satisfied with a service you have purchased, you may request a return or refund within 14 days of the service start date or purchase date, whichever is applicable. Requests made after this period may be considered on a case-by-case basis but are not guaranteed.

Return Conditions

To be eligible for a return or refund, the following conditions must be met:

We reserve the right to refuse returns that do not meet these conditions or that appear to be fraudulent or abusive.

Cost of Return Shipping

If physical materials need to be returned as part of the return process, the cost of return shipping will be the responsibility of the customer, unless the return is due to our error or a defective product. In cases where we are at fault, we will cover the return shipping costs.

For digital services or webinars, no shipping costs apply as returns are processed electronically.

Return Process

To initiate a return, please follow these steps:

  1. Contact us through our contacts page or email to request a return
  2. Provide your order details, including order number and purchase date
  3. Explain the reason for your return request
  4. Wait for confirmation and instructions from our team
  5. Follow the provided instructions to complete the return process

Once we receive and process your return request, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days.

Non-Returnable Items

The following items or services are not eligible for return or refund:

General Legal Requirements

This Return Policy complies with Australian Consumer Law, which provides consumers with certain rights and guarantees. Under Australian Consumer Law, you are entitled to a replacement or refund if a service has a major problem, and compensation for any other reasonably foreseeable loss or damage.

Our return policy does not affect your rights under Australian Consumer Law. If you believe a service has a major problem, please contact us to discuss your options.

Order Cancellation Policy

You may cancel an order before the service begins without penalty. To cancel an order:

If you cancel an order more than 7 days before the service start date, you will receive a full refund. Cancellations made within 7 days of the service start date may be subject to a cancellation fee of up to 20% of the service cost, unless the cancellation is due to circumstances beyond your control.

Once a service has begun, cancellation may not be possible, and refunds will be handled according to our standard return policy.

Refund Procedure

Refunds will be processed using the same method of payment used for the original purchase. Processing times may vary depending on your payment method and financial institution:

If you have not received your refund within the expected timeframe, please contact us. We will investigate and provide an update on the status of your refund.

In some cases, we may offer store credit or alternative solutions instead of a monetary refund. We will discuss these options with you before processing any alternative resolution.

Contact Information

For questions about returns, refunds, or cancellations, please contact us:

Vorpalonsrthon
11 Smith St, Alice Springs NT 0870, Australia
Phone: +6 18 8952 2488
Email: feedback@vorpalonsrthon.world

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